Internet Privacy & Security

Carson Plaza Hotel maintains a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. This Internet Privacy and Security statement will inform you of the privacy and security principles that govern this website.

If after reviewing this Statement, you have any questions on the Terms of Use please:

Send an email to info@carsonplazahotel.com

Or

Send a letter to:
Carson Plaza Hotel
111 West Albertoni Street
Gardena, California 90248
United States of America

Or

Contact us by phone at: (310) 329-0651

Or

Contact us by fax at: (310) 329-2443

Changes to Your Privacy Rights
In the future, we may need to change this Internet Privacy & Security statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.


Browsing
This website does not collect personally identifiable information when you browse this website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the website unless you:

1. Access the website from a link in an email that we sent;
2. You have created a profile and you either log-in to your account or choose to be remembered via your cookie.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to personalize content presented to you, better understand how visitors use our website and how we can better tune it, its contents, and functionality to meet your needs.


Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:

1. Send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel.
2. Notify you about special offers and promotions as described in the email section of this statement.
3. Send you periodic satisfaction or market research surveys.

You can opt out of marketing emails at any time. You can also opt out of Carson Plaza Hotel research surveys. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.


Reservations
The personally identifiable information you provide to us for making a reservation is made available to Carson Plaza Hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at Carson Plaza Hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of our hotel. Carson Plaza Hotel may use the services of third-party mail houses for the sole purpose of mailing materials.


Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."


Cookies
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Website stores on a user's computer. Our “website” requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless www.carsonplazahotel.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on www.carsonplazahotel.com. In addition, Cookies are used to:

1. Allow registered users to sign in without typing their email each time;
2. Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and
3. Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.
   

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Carson Plaza Hotel. Cookies do not corrupt or damage your computer, programs, or computer files.

We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our website and whether a reservation on www.carsonplazahotel.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our website.


Pixel Tags
Carson Plaza Hotel and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.). Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Carson Plaza Hotel. Carson Plaza Hotel and our email service provider use pixel tags to:

1. Track customerresponse to Carson Plaza Hotel advertisement and website content.
2. Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
3. Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us
4. Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.
   

Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you make a reservation we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Carson Plaza Hotel offers which may also include the promotions of select, reputable third parties with whom Carson Plaza Hotel has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Carson Plaza Hotel related email.

We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. Please allow 10 business days for us to process your opt-out.

Please note that Carson Plaza Hotel will never send you an email requesting your password, credit card number or social security number. If you receive an email that looks like it's from Carson Plaza Hotel, but asks you for your credit card number or social security number, it's a fraudulent email, or "phish." We recommend that you do the following:

1. Forward the email to the Federal Trade Commission at spam@uce.gov or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email.
2. Delete the email.
3. If you believe "phishers" have gotten access to your personal or financial information, we recommend that you also do the following:

1. Change your password.
2. Contact credit reporting services and have a fraud alert attached to your credit report file. Please be aware that the perpetrator may attempt to use your information to establish accounts or obtain credit at other businesses in their name.
   

Other Sites
Carson Plaza Hotel is only responsible for the privacy statement and content of this website. We are not responsible for the data collection and use practices and privacy policy or the use of cookies on websites that you have accessed this website from and to the other websites that you may access from this website.


Governing Law
This is a United States website and is subject to United States federal, state and local municipality codes and law. Carson Plaza Hotel will disclose any information regarding the use of this website including personal information pertaining to you without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Carson Plaza Hotel’s guests, visitors, associates, or property (including this website), or to others.